Fuel & Heating Emergency Service
Here when you need us.
Emergency Fuel & Heat Service
Available 24/7 for emergency fuel delivery or heating system failures. If you're running critically low on fuel or experiencing any heating system emergency, don't wait – call us immediately. Our experienced team is ready to respond to your emergency heating needs day or night.
Do You Smell Gas?
NO FLAMES OR SPARKS
Immediately put out all smoking materials and other open flames. Do not operate lights, appliances, telephones, or cell phones. Flames or sparks from these sources can trigger an explosion or a fire.
LEAVE THE AREA IMMEDIATELY
Get everyone out of the building or area where you suspect gas is leaking.
SHUT OFF THE GAS
Turn off the main gas supply valve on your propane tank if it is safe to do so. To close the valve, turn it to the right (clockwise).
REPORT THE LEAK
From a neighbor's home or other nearby building away from the gas leak, call your propane retailer right away. If you can't reach your propane retailer, call 911 or your local fire department.
DO NOT RETURN TO THE BUILDING OR AREA
Until your propane retailer, emergency responder, or qualified service technician determines that it is safe to do so.
GET YOUR SYSTEM CHECKED
Before you attempt to use any of your propane appliances, your propane retailer or a qualified service technician must check your entire system to ensure t
No Heat? Check These Common Issues
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Check Your Thermostat Settings
Ensure your thermostat is set to "Heat" mode and the temperature is set higher than the current room temperature. Check if the thermostat display is working and has power. If you have a programmable thermostat, verify the schedule settings and battery level. -
Is Your Fuel Tank Empty?
Check your fuel gauge level. If you're running low or out of fuel, contact us immediately for emergency delivery. Running out of fuel can cause system problems and may require a restart by a qualified technician. -
Reset Your System
Locate the reset button on your heating system and press it once. Wait 30 seconds before pressing it again. If the system doesn't restart after two attempts, call for service as continuing to reset may damage your system. -
Check Your Circuit Breaker
Look for tripped circuit breakers in your electrical panel. If you find one, switch it fully to the OFF position before switching back to ON. If it trips again immediately, call for service as this indicates a potential electrical problem. -
Check Your Air Filter
A clogged air filter can reduce airflow and cause your system to shut down. Inspect your filter and replace it if it's dirty. Make sure the filter is properly installed with the arrows pointing in the correct direction. -
When to Call for Service
If you've checked all the above and still have no heat, or if you hear unusual noises, smell fuel, or notice other concerning symptoms, call us immediately. Our experienced technicians are available 24/7 for emergency service.
Customer Service Hours
Our customer service is available Monday to Friday, 8:00 AM – 4:30 PM. For assistance, contact us during these hours. After hours are for emergency fuel and service calls.